Deleting your account

1. Delete it in the app (iPhone and iPad)

1. Open Boutique eSIM and go to Account.
2. Tap Delete account.
3. Tap Delete my account.
4. Confirm.

The account is deleted straight away. There is no waiting period and no way to bring it back.

2. Delete it on the website

1. Sign in and open your account page.
2. At the bottom, open Close account.
3. Press Delete.
4. Confirm with Yes, delete.

The result is the same as in the app, and just as final.

3. Ask us to do it

If you cannot sign in any more, email service@nerds.boutique with the subject “Delete my account”, from the address the account is registered to. We may ask you to confirm it is you. We delete the account within 30 days and write back when it is done.

Bought an eSIM without an account? The same email removes the contact details we kept for that order.

4. What gets deleted

• Your profile: email address, name, profile photo, phone number and the way you signed in.
• Your preferences: language, currency, country, referral code.
• Your sessions, on every device — you are signed out everywhere.
• Your Travel Club balance and credits. They are forfeited and cannot be paid out or moved to another account.
• What you typed into the insurance and visa blocks: age band, travel dates, countries.
• The link between you and your eSIMs and orders — they are no longer yours to see in any account.

5. What stays, and why

• Orders and invoices, in anonymised form. Tax law requires us to keep them, and we cannot delete an invoice.
• Database backups for up to 7 days, until they are overwritten.
• Server logs for 30 days.
• Error reports and analytics until they expire on the schedules of Sentry and Amplitude.

The same email address can sign up again afterwards; it will be a new, empty account. Details are in Keeping and deleting in our Privacy Policy.

6. Your eSIMs

An eSIM already installed on your phone keeps working until its plan runs out: deleting the account does not switch it off. What you lose is the account around it — you can no longer see its usage, top it up or reinstall it from the app or the website.

So use up the data first, or note down what you need. There is no need to remove the eSIM from your phone.

7. Questions

Anything unclear, or something did not work? Write to service@nerds.boutique.