Frequently Asked Questions

Q: Which devices support eSIM?

Most modern smartphones support eSIM, including iPhone XS and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer, and many others.

Browse by Category

Find answers organized by topic

Getting Started

Basic eSIM questions and setup

Technical

Device compatibility and technical specs

Troubleshooting

Common issues and solutions

Billing & Plans

Pricing, payments, and plan management

What is an eSIM?

An eSIM (embedded SIM) is a digital SIM card that's built into your device. It allows you to activate a cellular plan without using a physical SIM card. eSIM technology makes it easy to switch between carriers and plans without changing physical cards.

Key benefits: Instant activation, no physical card needed, multiple profiles on one device.

How do I activate my eSIM?

Purchase your eSIM plan from eSIM Boutique
Receive your QR code via email
Go to Settings > Cellular > Add Cellular Plan on your device
Scan the QR code or enter details manually
Follow the on-screen instructions to complete activation

The entire process usually takes less than 5 minutes!

Which devices support eSIM?

Most modern smartphones and devices support eSIM technology:

iPhone:

iPhone XS, XS Max, XR (2018) or newer
iPhone 11, 12, 13, 14, 15 series
iPhone SE (2nd generation or newer)

Android:

Google Pixel 3 or newer
Samsung Galaxy S20, S21, S22, S23, S24 series
OnePlus 8 Pro or newer
Many other Android devices

Check your device settings or manufacturer website to confirm eSIM support.

Can I use eSIM and physical SIM together?

Yes! Most dual-SIM devices allow you to use both a physical SIM and an eSIM simultaneously. This means you can:

Keep your home phone number active
Use eSIM for data while traveling
Switch between carriers easily
Have separate work and personal numbers

You can set which SIM to use for calls, messages, and data in your device settings.

My eSIM isn't working. What should I do?

1. Check Basic Settings

Ensure eSIM is enabled in settings
Turn on data roaming
Set eSIM as primary data SIM
Restart your device

2. Network Issues

Check if you're in coverage area
Try manual network selection
Toggle airplane mode on/off

3. Still having issues?

Contact our 24/7 support team for immediate assistance.

Why can't I scan the QR code?

Common QR code issues:

Poor lighting or glare on screen
QR code image is too small or blurry
Camera lens is dirty
Device camera permissions denied

Solutions:

Ensure good lighting and hold camera steady
Zoom in slightly if needed
Clean your camera lens
Try manual entry option if available
Contact support if issue persists

How does eSIM pricing work?

eSIM pricing is straightforward and transparent:

One-time payment: Pay once for your data plan
No hidden fees: No activation charges or contracts
Multiple options: Choose from various data amounts and durations
Top-up available: Add more data if needed

Prices vary by country and data amount, but you'll always see the total cost before purchase.

What if I need a refund?

We offer a 30-day money-back guarantee:

Full refund within 30 days of purchase
No questions asked policy
Quick processing (usually within 3-5 business days)
Contact support to initiate refund

Note: Refunds are not available after the eSIM has been activated and used.

Can I top up my eSIM?

Yes, topping up is easy and convenient:

Log into your account dashboard
Select your active eSIM
Choose additional data amount
Complete payment
Data is added instantly

You can top up anytime, anywhere, even while traveling.